Sterling Sinclair Removals

This company broke, damaged beyond repair and lost numerous items during my move, ranging from footwear, household, kitchen and garden equipment and office items. Because I had to handle the unpacking by myself, it took much longer than the 7 days stipulated in the Terms and Conditions for reporting breakages and losses and they were typically only missed where I came to look for or use something, only to discover that items were missing. SS were totally disinterested, offering me a paltry sum in compensation for two damaged lamps and damaged ceramics and nothing at all for the missing goods.They also failed to return the damaged items to me to see if I could get them fixed elsewhere. Many methodical searches at my new house over a period of weeks confirmed that the missing items were not in my possession, but emails from me expressing my concerns were met with denial that the items were either on their premises, mistakenly delivered elsewhere or lost in transit. Finally they ignored subsequent correspondence, referring me only to their Ts&C's, a convenient and, in my opinion, unreasonable time frame in which a customer can be expected to notice missing items after a move from a large property like mine.

Move size: 4+ Bedroom Home Service cost: £2862

I had a truly awful experience of moving house with SSR in June of this year. Truly depressing. The guys that came to do the packing the first day and removal the next day were pleasant enough people but totally inadequate for the job in number and in organisation. We made so little progress on the removal day and I had to phone my lawyer to contact the new owners of my house to delay their arrival. Embarrassing.

The lorry they brought was not big enough and they had to call on another team with much delay and very bad feeling between me, the management and the staff. I will not go into all the things that went wrong, suffice to say, eventually the guys got the first lorry on the road to my new home. I left, on arrival of the new owners, with many of my belongings in the front garden, in the garage, and on the back garden terrace awaiting the arrival of the second van. Much was left behind in the disarray. And much was damaged in the removal. I was particularly distressed that my 150-year-old dining room table had dents in it, where something heavy had been laid on top of it without sufficient padding.

Once I had sufficiently recovered, I wrote to the owner of the company who had originally done the estimate for me. I pointing out my problems with the move, particularly my dining room table . Needless to say I was deafened by the silence and have had no correspondence from the firm or apology.

I would not recommend this company to anybody.

Move size: 4+ Bedroom Home Service cost: £2900

We had a very bad experience with this company on the 1st June and would caution anyone considering using them. Our furniture and walls were damaged and the amount of compensation offered by the owner of SSR was the absolute minimum that they were bound by any sense of reasonable decency to provide. Their polished slick pre-sales promise of a great service and stress-free experience was replaced by a stressful nightmare for us we would never use nor recommend this company again.

Service cost: £600

I very rarely leave reviews but feel compelled to write one today. Our story starts with waiting around for an hour worrying whether there was a problem with our booking or not and unable to contact anyone despite having a mobile number, but no, no problem, they were just late. Due to the lateness we had to leave before they had finished.The boys (young boys) who came along were polite, friendly and worked hard, no complaints. We agreed a time of 8.30am for the van to arrive at the new house. It arrived at 10.30am, late again! Once more the boys worked hard, were polite and well mannered. As they were leaving I pointed out that we were missing our large lounge rug (£80), the boys said that Neil Sinclair (the boss) had told them to leave the rug as it had dog hairs on it!! They just left our property in the old house and walked away!! They knew we had 2 large dogs so dog hairs was no surprise, the rug had been hoovered the day before. I was speechless and furious, Neil Sinclair made the decision to leave our property behind without telling us. We then also discovered that a glass item was smashed without anyone letting us know and a full tub of fence paint was left in the garage. I cannot believe that someone felt it appropriate to leave someone's property behind due to some dog hairs!! I have a photo and it is no more than normal for 2 white huskies having lain there for 2 hours - while the boys packed up the other room. They also left the dog bed - as it had dog hairs on it - WHAT??!!?? I would never use this company again, the boys were great however seriously let down by management!!

Service cost: £1400

We had packing and wrapping on the first day of our move. The guys were quick and packed our inventory very well, with everything fitting into a big truck and 2 vans. We appreciate their hard work and the care they have taken with our move. Everything was placed back into thrown requested rooms and they put a carpet protector in our new home. It was slightly more costly than other quotes, but given nothing went wrong and it was pretty speedy I didn’t really mind that. Would recommended this company for a hassle free move.

Service cost: £850

I only just moved today using ssr removal company from Stirling and I would 100% reccomend them to anyone looking to move. From the communication to Ross coming out to do a quote then ran out of boxes so Neil kindly went out his way to bring me some. On the day of removal the guys were amazing turned up ready to start the job they knew exactly what the were doing (I used a different company on my last house move and they damaged alof of stuff) the guys used sheets to cover everything so it wasn't getting damaged I was panicking incase they couldn't fit it all in but they amazingly packed the van perfectly to fit every last thing in leaving nothing behind. Ross even kindly offered me a lift down to save me getting the train and just like they had packed it they had amazingly amazingly unpacked it damaging nothing at all. Would definitely reccomend this company to anyone looking to move house I will 100% use them again. Thank you guys. Moved from cumbernauld down to Kelso didn't have the choices for the towns.

Service cost: £595

I recently used SSR (Stirling Sinclair removals -based in Stirling) and have never experienced such poor poor customer service . Avoid!! Damaged furniture , due to complete inexperience and trying to cram a 2500 square foot house into 2 Luton vans, despite or request for a large rigid vehicle to be used. Unprofessional, inexperienced and once job done don't want to communicate regarding damage. They simply delete all comments and reviews off their Facebook page. Requested a copy of their insurance policy but still waiting so probably not insured either. Avoid!!

Service cost: £700

SSR recently moved us to North Berwick and were brilliant. We have moved many times and all of our moves have been good but this one was excellent and surpassed all expectations. Ross and Kevin worked really quickly both in packing our house and loading the van as well as the unloading of the van at the new house. Everything was packed with care and attention to detail - so much so that not one of our items was damaged in the move. I can only agree with other reviews that the team are polite and professional and not only take care of the items that they are moving but seem to care about the people that are moving. Throughout a really stressful several months of this move (which included date and final location changes) Neil was supportive and flexible about the move dates and distance and as a whole, SSR made what should have been the most stressful final couple of days of the move into the least stressful. We wouldn't hesitate to recommend SSR to anyone looking to move - however large or small the move.

Service cost: £1700